Complaints Handling Procedure

Our TPA Group is committed to maximum transparency and openness to its clients. Therefore we have in place a CHP (Complaints Handling Procedure), which meets the regulatory requirements.  Our CHP has two stages.  Stage one of the CHP gives our firm the opportunity to review and consider your complaint in full.  Our firm will try to resolve your complaint to your satisfaction.  If you are not happy with our response, you will have the opportunity to take your complaint to stage two.  Stage two gives you the opportunity to have your complaint reviewed and considered by an independent redress provider from our international network.

Clients in the position of a consumer are entitled, in accordance with the provisions of Act No. 634/1992 Coll., on consumer protection, as amended, to settle any disputes arising from the provided services out of courts by addressing them with the Czech Trade Inspection Authority ( at the following address: Česká obchodní inspekce, Ústřední inspektorát – oddělení ADR, Štěpánská 15, 120 00 Praha 2.


First level form – to the management of the company



Second level form – to the management of the international company network