{"id":6224,"date":"2024-02-22T12:48:08","date_gmt":"2024-02-22T12:48:08","guid":{"rendered":"https:\/\/www.tpa-group.cz\/complaints-handling-procedure\/"},"modified":"2024-08-26T11:26:58","modified_gmt":"2024-08-26T11:26:58","slug":"complaints-handling-procedure","status":"publish","type":"page","link":"https:\/\/www.tpa-group.cz\/en\/complaints-handling-procedure\/","title":{"rendered":"Complaints Handling Procedure"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"6224\" class=\"elementor elementor-6224 elementor-6103\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8b77777 hero-banner elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8b77777\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-bae29f0\" data-id=\"bae29f0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-6fd864b hero-banner-breadcrumbs-container elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6fd864b\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-76a42b4\" data-id=\"76a42b4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-884fa40 elementor-widget elementor-widget-heading\" data-id=\"884fa40\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><a href=\"\/\">Home |&nbsp;<\/a><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0f6ef9c elementor-widget elementor-widget-heading\" data-id=\"0f6ef9c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Complaints Handling Procedure<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-8aae482 elementor-widget elementor-widget-text-editor\" data-id=\"8aae482\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1 class=\"entry-title text-primary\">Complaints Handling Procedure<\/h1>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-a834756\" data-id=\"a834756\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-34ee814 e-flex e-con-boxed e-con e-parent\" data-id=\"34ee814\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7a1f2ab elementor-widget elementor-widget-spacer\" data-id=\"7a1f2ab\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5155810 e-flex e-con-boxed e-con e-parent\" data-id=\"5155810\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-82679e8 elementor-widget elementor-widget-text-editor\" data-id=\"82679e8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Our TPA Group is committed to maximum transparency and openness to its clients. Therefore we have in place a CHP (Complaints Handling Procedure), which meets the regulatory requirements.  <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dd4f803 e-flex e-con-boxed e-con e-parent\" data-id=\"dd4f803\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5c232ce elementor-widget elementor-widget-text-editor\" data-id=\"5c232ce\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Our CHP has two stages.  Stage one of the CHP gives our firm the opportunity to review and consider your complaint in full.  Our firm will try to resolve your complaint to your satisfaction.  If you are not happy with our response, you will have the opportunity to take your complaint to stage two.  Stage two gives you the opportunity to have your complaint reviewed and considered by an independent redress provider from our international network.<\/p>\n<p>Clients in the position of a consumer are entitled, in accordance with the provisions of Act No. 634\/1992 Coll., on consumer protection, as amended, to settle any disputes arising from the provided services out of courts by addressing them with the Czech Trade Inspection Authority (www.coi.cz) at the following address: \u010cesk\u00e1 obchodn\u00ed inspekce, \u00dast\u0159edn\u00ed inspektor\u00e1t \u2013 odd\u011blen\u00ed ADR, \u0160t\u011bp\u00e1nsk\u00e1 15, 120 00 Praha 2.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8290c17 e-flex e-con-boxed e-con e-parent\" data-id=\"8290c17\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-86c5b8e elementor-widget elementor-widget-text-editor\" data-id=\"86c5b8e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>First level form \u2013 to the management of the company<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e62e6fe e-flex e-con-boxed e-con e-parent\" data-id=\"e62e6fe\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8a9975f eael-ninja-form-labels-yes eael-ninja-form-button-custom elementor-widget elementor-widget-eael-ninja\" data-id=\"8a9975f\" data-element_type=\"widget\" data-widget_type=\"eael-ninja.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t            <div class=\"eael-contact-form eael-ninja-form eael-contact-form-align-default\" id=\"eael-ninja-form-6224\">\n             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